Frequently asked questions

Yes. It is raw honey, strained once through cloth to remove wax and hive debris, then jarred cold. Nothing is added — no syrup, no water, no colouring — and nothing is heated past hive temperature. The pollen stays in the jar, which is also what allows a honey's origin to be verified in a laboratory.

Because we do not blend harvests to force a uniform product. Our February honey is gathered from different flowering than our September honey, and that shows up as a shift in colour, aroma and taste. Over a hundred volatile compounds contribute to a honey's character, and they change with the nectar source.

Honey is not suitable for infants under twelve months because of the risk of infant botulism. This applies to all honey, raw or pasteurised, and to every brand. Above that age it is fine. If you are pregnant and unsure, ask your clinician.

In a sealed jar at room temperature, out of direct sunlight, with a dry spoon used every time. Do not refrigerate it. Honey is hygroscopic, so an open jar will draw moisture from the air, and moisture is what allows fermentation.

Honey holds far more sugar than water can normally dissolve, so over time glucose comes out of solution as crystals. How quickly depends on the ratio of glucose to fructose in that particular honey. Crystals grow fastest between 13 and 17 °C, which is roughly fridge temperature — another reason not to refrigerate. Stand the jar in warm water to bring it back; crystallised honey melts between about 40 and 50 °C.

Kept sealed and below about 18% water content, honey has an indefinite shelf life. Its high sugar concentration and low pH — averaging around 3.9 — mean microorganisms cannot grow in it. We print a best-before date because regulations require one, not because the honey stops being good.

Add what you want to the basket and check out on the site, or send us the order on WhatsApp and we will confirm stock and delivery. Both routes reach the same person. You will get an order reference either way — keep it, as it is what the tracking page uses.

M-Pesa, card, Airtel Money, or cash on delivery within Nairobi. For M-Pesa you will see the paybill details at checkout together with your order reference, which you should use as the account number.

Yes. We supply cafés and bakeries in 3 kg and 5 kg pails, and we do branded gift boxes for corporate hampers. For more than twenty units, message us on WhatsApp and we will quote directly.

We deliver across Kenya. Nairobi orders placed before 2pm generally arrive the next working day. Upcountry orders go by courier and usually take two to three working days. Delivery is free on orders over KSh 3,500.

Send us a photograph within 48 hours of delivery and we will replace it or refund it, your choice. We pack in moulded inserts and breakages are rare, but glass is glass.

We host small groups at Malili, past Konza on Mombasa Road, by arrangement during harvest months. Message us on WhatsApp and we will tell you what is happening at the hives that week.